Returns & Exchanges
At High Country Gardens, we stand behind the quality of our plants and products with our 100% Satisfaction Guarantee. If your order does not arrive in excellent condition or fails to grow, we are committed to making it right through a replacement or store credit.
Contact Customer Service
Reach out to our gardening experts within 30 days of delivery for plant issues, or within 60 days for hard goods, to initiate your return request.
Provide Order Documentation
Submit your order number along with photos of the product and packaging to help us diagnose any issues and improve our shipping processes.
Receive Authorization
Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number or instructions for plant replacements.
Resolution Selection
Choose between a one-time replacement of the same item, a substitute of equal value, or a store credit for use on a future gardening project.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing