Frequently Asked Questions
Everything you need to know about your sustainable garden and shopping experience.
When will my plants be shipped?
We ship at the appropriate planting time for your specific USDA hardiness zone. You can select your preferred shipping window during checkout, and we will provide tracking information once your order leaves our nursery.
What is your plant guarantee?
We guarantee that our plants will arrive healthy and grow if given proper care. If your plants fail to thrive within the first growing season, please contact our customer service team to discuss a replacement or store credit.
How do I determine my planting zone?
You can find your USDA Plant Hardiness Zone by entering your zip code into the zone finder tool located on our homepage. This ensures you select plants that are best suited for your local climate.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled up to 10 days before your scheduled shipping date. Once an order has entered the fulfillment process, we are unable to make changes.
Do you offer wholesale pricing for professional landscapers?
Yes, we offer a dedicated Trade Program for landscape professionals, designers, and municipalities. Please visit our 'Pro' page to apply for a commercial account and access volume discounts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as PayPal and High Country Gardens digital gift cards.